What our Customers say...
Good evening, Julio. Just wanted to let you know that your two workers (Fredy & Zulma I believe) were very hard working and pleasant today. They made a most unpleasant situation much more tolerable and were very professional. Thank you, too, for scheduling the cleanup of my property so quickly; appreciate it. Will keep in touch as the cellar situation progresses. Have a nice evening!
We are very grateful for what you did for our home. Your guys put in blowers and dehumidifiers even before we landed back in town. Had that been postponed we would have a lot more damage to fix. You recommended that the basement be epoxy painted, which we couldn't have thought of, and thanks to that idea, we have a near finished basement now. Our kids play games in there now all the time! Your staff did the hardwood floors beautifully, it makes us smile every time our guests compliment them! We were also relieved that your team was full of trustworthy people, and we left our precious house on their watch for the fixing days! I am glad that you had the bathroom walls looked at for signs of mold as well. We can really feel that you did your best to fix our house.
Professional, prompt, excellent service!
Kevin was great and very responsive! The crew was professional and neat!
A fire broke out in the Odor Control Room at the MWRA's Nut Island Headworks Facility. This facility performs screening & grit removal for all of the south systems sewage. Damage to the facility was extensive. Soot & ash spread to all areas covering the walls, floors, ceilings, beams, & equipment. The lower level of the facility had 2 to 3 feet of water & damaged all equipment & motors. Significant portions of the odor control duct work & associated components were also destroyed.
It was essential that the facility clean up be performed on an emergency basis so that the odor control systems could be returned to service for the authority to be in compliance with its air emissions permit. Meridian Consultants were brought in by the insurance carrier to expedite this process. They immediately hired SERVPRO of Weymouth to clean the control room, offices, and common areas so that authority staff could continue operation of the facility & begin assessing the damage. Meridian Consultants then recommended that SERVPRO's Emergency Response Team Olson to perform the extensive heavy industrial cleaning services necessary to remove the soot & ash that covered all surfaces within the operational areas of the facility. SERVPROs teams worked continuously, around the clock when needed, to complete the task on schedule. Working conditions were extremely difficult & required significant coordination with multiple contractors, vendors, & authority staff repairing fire damaged equipment. This was all accomplished in a safe & professional manner, while also maintaing continued operation of the waste water facility.
Had it not been for the combined efforts of the SERVPRO teams, Meridian, & FM Global, MWRA could not have met it's very tight deadlines. The authority appreciates all efforts put forth by the entire team so that the odor control system could be placed back in operation.
We had a great experience- your team was professional, knowledgeable, and helpful!
Kevin, your team did a stellar job with drying out and the removal of what needed to go and you did it in the time frame you said. Which enabled us to go seamlessly into reconstruction.
Kevin, you and your guys did such a great job. I had such a nice experience with your service. You excel at your job and made it so easy for me, especially provided the disastrous circumstances we met under. I just wanted to express my gratitude. You guys are awesome!
I just wanted to let you know what an outstanding young man you have in Kevin O’Brien. He was professional, returned phone calls promptly, courteous, and reliable. Keep him! He is a jewel!
This is for Julio. As a claims adjuster with 12+ years of experience handling property loss claims (water/mold/smoke/fire) I never suffered a loss until recently, when water flooded part of my home. SERVPRO assisted me right away! The crew was of great help—very professional and knowledgeable. Exceptional service! I highly recommend this SERVPRO. Thank you SERVPRO.
Kevin O'Brien and his cleanup team were so wonderful. Kevin is a terrific project manager. He is professional, friendly, knowledgeable, and is always on time and follows up to make sure everything is okay. It was a very stressful situation for me, but Kevin's personality and professional demeanor made me stop worrying because I knew he was an expert. Beyond that, he has a wonderful personality and is a great representative for your company's reputation. Your franchise is the best!
Kevin, thank you so much for a great job! The gentlemen were excellent in all regards! Thanks for making a problem easier to deal with.
Job Well Done!
We have used your services twice and each time your crews have been very helpful and have gone above and beyond. Please extend our thanks to them.
The workers were very nice & trusting. They did a great job!
The crew was very thorough; we have used them twice and definitely will use them again.
Thank you! Great Job!
We were extremely happy with the service!
Your team was very helpful in explaining what was going on. I would use your team again without any hesitation.
Great job by all! Freddie oversaw the crew and worked well with them!
The team was very polite and considerate!
Very polite and kind young men!
Excellent service! The staff was polite, efficient and the project manager was extremely knowledgeable and kept us informed and reassured.
Everyone was great! Kevin, the project manager, responded to every text and call very quickly. He was easy to work with. The guys that were here were very professional and told me everything that was going on and answered all questions. We would definitely use you guys again. In the midst of a crisis it was a positive experience.
Thank you! Kevin and Mike were amazing and helped us stay calm!
The crew was so good, they really know what they do. I'm really happy with the job!
The SERVPRO team of Miguel and Matt that was sent to my home were efficient and professional. Their work exceeded my expectations.
Please continue your excellent service! Kevin O'Brien and the other employees that serviced our Hingham home are the best service organization I've ever dealt with. Highly recommended!
The team was considerate and cleaned up so you never would've known anyone was ever there.
Your team was knowledgable & respectful of our property!
All staff members were great and did an excellent job Very neat too!
Freddie did an amazing job!
Kevin was extremely helpful and went above and beyond expectations!